{"id":16132,"date":"2026-02-20T15:06:49","date_gmt":"2026-02-20T15:06:49","guid":{"rendered":"https:\/\/www.abrahamsconsulting.com\/blog\/?p=16132"},"modified":"2026-02-20T15:06:49","modified_gmt":"2026-02-20T15:06:49","slug":"introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub","status":"publish","type":"post","link":"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/","title":{"rendered":"Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub"},"content":{"rendered":"<p>Disconnected tools can slow service and frustrate customers. The new Queues app in Microsoft Teams addresses this by routing and organizing incoming chats, helping teams respond faster and more effectively. Read the blog to see how the app enables better customer experiences and improves internal workflows. For tailored implementation guidance, contact Abrahams Consulting LLC today.<\/p>\n<p><a href=\"https:\/\/stuf.in\/bi0f9q\" target=\"_blank\">Read More&#8230;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Managing inquiries just got easier. \ud83d\udce5 <\/p>\n<p>Introducing the Queues app in @Microsoft 365 Teams. This blog post explains how the app consolidates and organizes incoming chats so staff can respond faster and more efficiently.<\/p>\n<p>Read the blog to see how Queues helps deliver better, more organized customer engagement.<\/p>\n","protected":false},"author":2,"featured_media":16131,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1139,1136],"tags":[],"class_list":["post-16132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub - TechTonic Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub - TechTonic Times\" \/>\n<meta property=\"og:description\" content=\"Managing inquiries just got easier. \ud83d\udce5  Introducing the Queues app in @Microsoft 365 Teams. 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Read the blog to see how Queues helps deliver better, more organized customer engagement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/\" \/>\n<meta property=\"og:site_name\" content=\"TechTonic Times\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-20T15:06:49+00:00\" \/>\n<meta name=\"author\" content=\"Angela Gibson\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Angela Gibson\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/\"},\"author\":{\"name\":\"Angela Gibson\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/#\/schema\/person\/2af41230f21d0cfc614be7ffd1cbcdad\"},\"headline\":\"Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub\",\"datePublished\":\"2026-02-20T15:06:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/\"},\"wordCount\":70,\"image\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.abrahamsconsulting.com\/blog\/wp-content\/uploads\/2026\/02\/bS00MDk1OTcxLTU2NDc3MmkxMzNDOEVDMjg2RjNEM0RD_1_.jpg\",\"articleSection\":[\"Microsoft\",\"Technology\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/\",\"url\":\"https:\/\/www.abrahamsconsulting.com\/blog\/introducing-the-queues-app-enabling-customer-engagement-in-microsoft-teams-microsoft-community-hub\/\",\"name\":\"Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub - 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