{"id":16145,"date":"2026-02-24T13:29:50","date_gmt":"2026-02-24T13:29:50","guid":{"rendered":"https:\/\/www.abrahamsconsulting.com\/blog\/?p=16145"},"modified":"2026-02-24T13:29:50","modified_gmt":"2026-02-24T13:29:50","slug":"engage-your-customers-with-the-queues-app-in-microsoft-teams","status":"publish","type":"post","link":"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/","title":{"rendered":"Engage your customers with the Queues app in Microsoft Teams"},"content":{"rendered":"<p><iframe width=\"560\" height=\"315\" src=\"\/\/www.youtube.com\/embed\/U0D1zstGT0c\" frameborder=\"0\" allowfullscreen><\/iframe><br \/>\n    Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Abrahams Consulting LLC for help designing a Teams strategy that meets your service goals.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Managing incoming customer requests doesn&#8217;t have to be chaotic. The Queues app in @Microsoft 365 Teams simplifies how teams handle live chats, helping reduce missed responses, route conversations faster, and deliver a better customer experience.<\/p>\n<p>Watch the video to see how Teams supports smarter engagement through an integrated workflow.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1139,1136],"tags":[],"class_list":["post-16145","post","type-post","status-publish","format-standard","hentry","category-microsoft","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Engage your customers with the Queues app in Microsoft Teams - TechTonic Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Engage your customers with the Queues app in Microsoft Teams - TechTonic Times\" \/>\n<meta property=\"og:description\" content=\"Managing incoming customer requests doesn&#039;t have to be chaotic. The Queues app in @Microsoft 365 Teams simplifies how teams handle live chats, helping reduce missed responses, route conversations faster, and deliver a better customer experience. Watch the video to see how Teams supports smarter engagement through an integrated workflow.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/\" \/>\n<meta property=\"og:site_name\" content=\"TechTonic Times\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-24T13:29:50+00:00\" \/>\n<meta name=\"author\" content=\"Angela Gibson\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Angela Gibson\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/\"},\"author\":{\"name\":\"Angela Gibson\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/#\/schema\/person\/2af41230f21d0cfc614be7ffd1cbcdad\"},\"headline\":\"Engage your customers with the Queues app in Microsoft Teams\",\"datePublished\":\"2026-02-24T13:29:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/\"},\"wordCount\":72,\"articleSection\":[\"Microsoft\",\"Technology\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/\",\"url\":\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/\",\"name\":\"Engage your customers with the Queues app in Microsoft Teams - TechTonic Times\",\"isPartOf\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/#website\"},\"datePublished\":\"2026-02-24T13:29:50+00:00\",\"author\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/#\/schema\/person\/2af41230f21d0cfc614be7ffd1cbcdad\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.abrahamsconsulting.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Engage your customers with the Queues app in Microsoft Teams\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/#website\",\"url\":\"https:\/\/www.abrahamsconsulting.com\/blog\/\",\"name\":\"TechTonic Times\",\"description\":\"Security I Networking I Storage I IT Staffing I Managed Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.abrahamsconsulting.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.abrahamsconsulting.com\/blog\/#\/schema\/person\/2af41230f21d0cfc614be7ffd1cbcdad\",\"name\":\"Angela Gibson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/c54bf3cfef1d2416a64501386c44cf093ab7044f0c0830ffd697ffb5d92636a2?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c54bf3cfef1d2416a64501386c44cf093ab7044f0c0830ffd697ffb5d92636a2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c54bf3cfef1d2416a64501386c44cf093ab7044f0c0830ffd697ffb5d92636a2?s=96&d=mm&r=g\",\"caption\":\"Angela Gibson\"},\"url\":\"https:\/\/www.abrahamsconsulting.com\/blog\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Engage your customers with the Queues app in Microsoft Teams - TechTonic Times","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.abrahamsconsulting.com\/blog\/engage-your-customers-with-the-queues-app-in-microsoft-teams\/","og_locale":"en_US","og_type":"article","og_title":"Engage your customers with the Queues app in Microsoft Teams - TechTonic Times","og_description":"Managing incoming customer requests doesn't have to be chaotic. 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